Communicating with Clients: Lessons from Dan Faber

landscaping sales sales Sep 08, 2023

On a recent episode of the Kid Contractor Podcast, Caleb Auman interviewed Dan Faber about improving communication with clients. Dan shared valuable insights from his years of sales experience.

Some key lessons included establishing rapport with clients by understanding their preferred communication style. It's also important to ask the right questions to uncover their true needs and decision-making criteria. Dan emphasized focusing on solving the client's problem over making a sale.

The discussion provided practical tips like using "feel, seen, heard" language to gently address disconnects. They also explored how to have difficult conversations by staying in a nurturing "parent" mindset. Different personality types prefer different approaches, so it's good to understand behaviors like dominant "D" personalities.

Overall, the episode gave a helpful framework for each stage of the sales process. From initial contact to follow up, strong communication is key to building trust and...

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Focusing on the Right Behaviors for Success

sales sales cookbook Sep 07, 2023

On the latest episode of the Kid Contractor Podcast, Caleb sits down with sales expert Dan Faber to discuss developing a more strategic approach to growing his business. Dan walks Caleb through the concept of a "sales cookbook" - identifying specific behaviors, goals, and metrics that are within his control to track.

They map out Caleb's sales pipeline from initial conversations all the way through to closed deals. By working backwards from desired revenue goals, Dan helps Caleb determine how many conversations, appointments, and referrals he needs each month to hit his targets. This "cookbook" approach gives Caleb action items to focus on rather than vague outcomes.

A big takeaway is the importance of understanding your "why" - having a clear motivator for pushing yourself outside your comfort zone. For Caleb, financial goals like paying off debt and funding retirement are driving forces. With accountability and tracking the right metrics, specific behaviors can be optimized over...

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Lessons from a Pushy Sales Encounter

sales Sep 06, 2023

We recently had an interesting experience with an overzealous salesman that has provided some valuable lessons about different sales approaches. It started when a representative from the National Federation of Independent Business (NFIB) stopped by our shop to conduct a survey.

Right away, it was clear this salesman had a polished presentation down to a science. He worked to build rapport through the survey questions and highlighted how our answers aligned with other small business owners. His pitch about the NFIB's services was certainly convincing on the surface

However, things took a turn when he began aggressively pursuing the sale throughout the day. After our initial meeting, he pried for details like what car my wife drives so he could follow up with her later. He then showed up unannounced at our office multiple times trying to close the deal.

By the end of it, we just felt stalked rather than served as customers. While persistence is important in sales, this guy seemed to...

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Choosing Your Words Wisely

Uncategorized Sep 05, 2023

In this episode of the Kid Contractor Podcast, Caleb discusses the importance of being thoughtful about the words you use when interacting with clients. He shares a story from his own business where a simple misunderstanding arose due to ambiguous wording in a conversation with a client. While the issue was resolved amicably in this case, it served as a lesson for Caleb about how easily perceptions can differ based on subtle word choices.

Caleb emphasizes communicating with clarity to avoid clients walking away with the wrong impression. He also touches on legal lessons from his attorney friend about attorneys being meticulous with their language usage. For contractors and business owners, clear communication is key to maintaining positive relationships with clients and avoiding potential disputes down the road.

The episode also delves into Caleb's perspective on work, opportunity, and a popular song that references work situations. He expresses a belief that while...

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The Crucial Lesson: Identifying the Decision Maker in Commercial Landscaping Projects

In the fast-paced world of commercial landscaping, every decision counts. A single misstep can have far-reaching consequences for the project's success. Caleb's recent experience serves as a vivid illustration of the importance of identifying the decision maker early in the process.

In a last-minute commercial job, Caleb encountered a significant setback when he failed to accurately identify the final decision maker. As a result, the project's budget was unexpectedly slashed, leaving him and his team scrambling to adapt. This unfortunate turn of events could have been avoided had Caleb taken the time to ascertain the true decision-making authority from the outset.

The incident underscores a valuable lesson for all professionals in the commercial landscaping industry. By determining the key decision maker at the project's inception, teams can streamline communication, align their proposals with the client's vision, and avoid costly delays or budget reductions. Clear communication...

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Understanding Client Temperaments as a Contractor: The Art of Navigating Working Relationships

clients Jul 17, 2023

 

As a contractor, navigating the realm of potential clients can be a challenging and often unpredictable experience. In a recent episode of Kid Contractor Podcast, Caleb discussed one of the key skills that can significantly impact your success in this field. That is the ability to gauge the temperaments of potential clients quickly and accurately. Understanding their personalities and communication styles can help you foster better working relationships, avoid misunderstandings, and ultimately improve your chances of securing successful projects. In this blog post, we will explore the significance of figuring out client temperaments and how it can positively influence your contracting journey.

In the world of contracting, dealing with a diverse range of clients is par for the course. Some clients are forthright and upfront about their expectations, while others may be more reserved or non-committal. Identifying the different temperaments of potential clients can be...

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Bobcat T595 Maintenance: Unveiling Oil Change Tips for Optimal Performance

Attention all Bobcat T595 owners and operators! If you want to ensure the longevity and optimal performance of your powerful machine, we've got just the video for you. Our YouTube video: "Bobcat T595, Oil Change Tips and Philosophy." In this video, Caleb Auman goes over oil changes specifically tailored to your Bobcat T595. Join us and learn some tips and tricks to maintaining your Bobcat T595's engine. Don't miss out on this valuable resource; hit that play button and follow along!

 

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CAT 308 Excavator REVIEW & WALKAROUND!

cat 308 excavator Jul 05, 2023

Caleb shares his honest thoughts on the CAT 308 Excavator in one of our machinery YouTube videos!

Curious to know what Caleb thinks about the CAT 308 Excavator? Click here to watch the video and uncover his honest review and detailed walkaround of this machine. Feel free to like, subscribe, and drop us a comment!

 

 

 

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Embracing Risk: The Path to Entrepreneurial Growth

Uncategorized Jul 03, 2023

In a recent episode of the Kid Contractor podcast, Caleb Auman shares his insights on the significance of taking risks in the world of business. Caleb openly discusses his own past struggles, admitting that his reluctance to face the financial mess within his company hindered its progress. This conversation serves as a powerful reminder that entrepreneurs must confront uncomfortable truths and venture into the unknown to achieve meaningful growth.

Caleb reflects on a time when his company delivered high-quality work to clients, despite the financial troubles it faced. He admits that his limited business IQ contributed to a situation where the company's financial health did not align with the quality of their work. Caleb candidly acknowledges that he chose to ignore the financial mess, failing to address it directly. This recognition highlights the importance of not only producing exceptional work but also ensuring the financial stability of a business.Looking back,

Caleb...

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Exploring Tilt Rotator Brands: Unlocking Efficiency and Versatility in Construction

tiltrotators Jun 24, 2023

In the world of heavy machinery, innovation and technological advancements have consistently driven progress and improved efficiency. One such groundbreaking invention is the tilt rotator, a versatile attachment that has transformed the way construction equipment operates. By allowing excavators to rotate and tilt attachments with precision and ease, tilt rotators have become indispensable tools for construction professionals worldwide. In this blog post, we will explore some of the leading tilt rotator brands and their contributions to the construction industry.

  1. Engcon:

Engcon, a Swedish company founded in 1990, is widely recognized as a pioneer in tilt rotator technology. With a commitment to safety, quality, and innovation, Engcon has established itself as a trusted brand among construction professionals. Engcon's tilt rotators offer 360-degree continuous rotation and precise tilting capabilities, allowing operators to perform complex tasks efficiently. Their products are known...

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