In our latest episode, we dive deep into the importance of clear communication and managing expectations - both with our team and our clients. One of the key takeaways I emphasized is that "unmet expectations are premeditated resentment." It's so easy for resentment to build up silently when we assume our team or clients will perform a certain way, without explicitly communicating those expectations. This can lead to frustration, strained relationships, and ultimately, lost business. Brittany and I discussed specific examples, like when we assumed a client would understand certain project details were included, only to have them get upset later on. We realized the importance of over-communicating every single expectation, no matter how obvious it may seem. Whether it's the color of stone, the timeline for completion, or even something as simple as sweeping the sidewalk at the end of the day - it all needs to be spelled out. Another area we focused on was optimizing our contracts and...

On a recent episode of the Kid Contractor Podcast, Caleb Auman interviewed Dan Faber about improving communication with clients. Dan shared valuable insights from his years of sales experience.

Some key lessons included establishing rapport with clients by understanding their preferred communication style. It's also important to ask the right questions to uncover their true needs and decision-making criteria. Dan emphasized focusing on solving the client's problem over making a sale.

The discussion provided practical tips like using "feel, seen, heard" language to gently address disconnects. They also explored how to have difficult conversations by staying in a nurturing "parent" mindset. Different personality types prefer different approaches, so it's good to understand behaviors like dominant "D" personalities.

Overall, the episode gave a helpful framework for each stage of the sales process. From initial contact to follow up, strong communication is key to building trust and...